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Timeline Settings

Select Start and End Hour:

Start Hour: 7:00 End Hour: 19:00

Tick Interval (minutes):

Map User ID to Custom Name

300265306

300257307

300205763

300257043

300251963

300251962

300197257

300209385

300256440

300274306

300197255

133333337

300251204

300205159

300240801

300253131

300271581

300192950

22

300253651

Set Colors for State + Availability

IDLE1 - Available

LOGGED_OUT - Connection Issue

LOGGED_OUT - Administratie

IDLE - Manual Call

IDLE6 - Administratie

LOGGED_OUT - Unavailable

IDLE2 - Unavailable

LOGGED_OUT - Opleiding

IDLE - Pauze

IDLE - Overleg

IDLE - Available

IDLE - Unavailable

WORKING_ON_CASE - Unavailable

IDLE - Coaching

IDLE - Opleiding

IDLE - Chat

IDLE - Webcare

IDLE - Administratie

IDLE - Connection Issue

IDLE - Persoonlijk

IDLE - Email

LOGGED_OUT - Chat

LOGGED_OUT - Persoonlijk

LOGGED_OUT - Manual Call

CALL_ASSIGNED - Available

ON_INBOUND_CALL - Available

ON_ACW - Available

WORKING_ON_CASE - Available

CALL_DIALING - Available

ON_OUTBOUND_CALL - Available

CUSTOMER_ON_HOLD - Available

LOGGED_OUT - Available

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